This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first.
This course focusses on practice with speaking English in normal situations that occur in any library:
- Dealing with complaints and angry library users
- Delivering excellent customer service
The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling.
''This course is conducted entirely in English, and so it is not suitable for absolute beginners. ''