Fortbildung:NEW! - ‘Practice your English’ Workshop - 2014/05/19.-20.

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Zielgruppe: MitarbeiterInnen der Bibliotheken in MV 
Vorkenntnisse: Englisch-Grundkenntnisse 

NEW! - ‘Practice your English’ Workshop This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first. This course focusses on practice with speaking English in normal situations that occur in any library: - Helping users to find and use library resources - Describing online resources - Taking personal information from library users - Explaining processes and rules - Dealing with complaints and angry library users - Delivering excellent customer service The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling. ‘’This course is conducted entirely in English, and so it is not suitable for absolute beginners.’’ 

Referenten: Mark Edwards (TU Berlin) 
Teilnehmerzahl: 15 
Termin: Mo/Di, 19./20.05.2014, 9.00 - 16.00 Uhr 
Ort: Universität Rostock, Universitätsbibliothek - Bereichsbibliothek Südstadt Raum 011, Albert-Einstein-Str. 6, 18059 Rostock 
Veranstalter: UB Rostock 
Anmeldeschluss: 17.04.2014 
Kontakt: Marlies Peters 
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