Fortbildung:NEW! - ‘Practice your English’ Workshop - 2014/05/19.-20.: Unterschied zwischen den Versionen

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This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for  Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first.
 
This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for  Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first.
 
This course focusses on practice with speaking English in normal situations that occur in any library:
 
This course focusses on practice with speaking English in normal situations that occur in any library:
- Helping users to find and use library resources
+
* Helping users to find and use library resources
- Describing online resources
+
* Describing online resources
- Taking personal information from library users
+
* Taking personal information from library users
- Explaining processes and rules
+
* Explaining processes and rules
- Dealing with complaints and angry library users
+
* Dealing with complaints and angry library users
- Delivering excellent customer service
+
* Delivering excellent customer service
 
The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling.  
 
The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling.  
 
'''''This course is conducted entirely in English, and so it is not suitable for absolute beginners.'''''  
 
'''''This course is conducted entirely in English, and so it is not suitable for absolute beginners.'''''  

Version vom 5. März 2014, 10:56 Uhr

Startseite -> Fortbildung:NEW! - ‘Practice your English’ Workshop - 2014/05/19.-20.
Zielgruppe: MitarbeiterInnen der Bibliotheken in MV 
Vorkenntnisse: Englisch-Grundkenntnisse 
Inhalt:

NEW! - ‘Practice your English’ Workshop This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first. This course focusses on practice with speaking English in normal situations that occur in any library:

  • Helping users to find and use library resources
  • Describing online resources
  • Taking personal information from library users
  • Explaining processes and rules
  • Dealing with complaints and angry library users
  • Delivering excellent customer service

The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling. This course is conducted entirely in English, and so it is not suitable for absolute beginners. 

Referenten: Mark Edwards (TU Berlin) 
Teilnehmerzahl: 10/5 
Termin: Mo/Di, 19./20.05.2014, 9.00 - 16.00 Uhr 
Ort: Universität Rostock, Universitätsbibliothek - Bereichsbibliothek Südstadt Raum 011, Albert-Einstein-Str. 6, 18059 Rostock 
Veranstalter: UB Rostock 
Anmeldeschluss: 17.04.2014 
Kosten: 105,00 € 
Kontakt: Marlies Peters 
Anmeldung:  
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