Fortbildung:"Everyday English for Librarians" Workshop - 2018/09/12-13: Unterschied zwischen den Versionen

NEW! - ‘Practice your English’ Workshop
This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first. This course focusses on practice with speaking English in normal situations that occur in any library:

• Helping users to find and use library resources
• Describing online resources
• Taking personal information from library users
• Explaining processes and rules
• Dealing with complaints and angry library users
• Delivering excellent customer service

The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling.