Bürokrat, fachreferenten, leitung, Administrator
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{{Veranstaltung
|Zielgruppe=MitarbeiterInnen der Bibliotheken in MV
|Vorkenntnisse='''''This course is conducted entirely in English, and so it is not suitable for absolute beginners.'''''
|Inhalt=<span></span>
'''NEW! - ‘Practice your English’ Workshop'''<br>
This course is designed as a companion course to 'Everyday English for Librarians’. If you have already taken 'Everyday English for Librarians’, this workshop works well as a 'follow-on’ course – however, it stands alone as a learning experience and it is not necessary to take 'Everyday English’ first.
This course focusses on practice with speaking English in normal situations that occur in any library:
* Helping users to find and use library resources
* Describing online resources
* Taking personal information from library users
* Explaining processes and rules
* Dealing with complaints and angry library users
* Delivering excellent customer service
The exercises will stretch your ability to speak confidently and fluently to your library users. Using a wide variety of learning techniques that keep the learning relevant, interesting and sometimes even fun, the native-speaking course leader will help you to discover that helping library users in English is rewarding, easy, and fulfilling.
|Referenten=Mark Edwards (FU Berlin)
|Veranstalter=UB Rostock
|Teilnehmerzahl=10/5
|Termin=Mi/Do, 16./17.09.2015, 9.00 - 16.00 Uhr
|Ort=Universität Rostock, Universitätsbibliothek - Bereichsbibliothek Südstadt Raum 011, Albert-Einstein-Str. 6, 18059 Rostock
|Anmeldeschluss=14.08.2015
|Kosten=116,00 €
|Kontakt=[mailto:marlies.peters@uni-rostock.de Marlies Peters]
|Anmeldung=[mailto:marlies.peters@uni-rostock.de Marlies Peters]
|Unterlagen=
|}}
